How can we help you today?

 

What is your shipping policy?

Our atelier is not operating as "made to order". However since we are operating as a small atelier, we keep our stocks very minimum. Due to intensive labor and high quality control, we do not rush to complete our each product. If the product you placed order is out of stock, we will surely contact and inform you quickly and will deliver your wish as best as we can.

 

DOMESTIC

Orders placed Monday through Friday (excluding holidays) are shipped within 3 business days. Orders placed Saturday, Sunday and during holidays are shipped the next 3 business days. 

 

INTERNATIONAL

Regardless of the service you choose, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by DHL, USPS or UPS and are not necessarily guaranteed.

 

Returns and Exchanges

 

RETURNS

If for any reason you are not happy with your purchase, you may return the items postmarked within 7 calendar days of receipt for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. Free Returns (US Only. Within 7 Days.)

 

INTERNATIONAL RETURN

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to include the returns form included in your package.

 

EXCHANGES

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

 

RETURNS / EXCHANGE ADRESS

sonyeo[n]
Po Box 23116
Seattle WA98102

 

Coupon Codes

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases. Discount applied before shipping, handling, and tax. Some exclusions may apply.

 

Need more help?

Please feel free to contact us with any questions.

Email
help@sonyeon.com
 

Store Hours

Monday–Saturday 12pm–9pm ET
Sunday 12pm–7pm ET